1. Overview
This Refund & Cancellation Policy outlines the terms under which Piccozone Technologies processes refunds and handles subscription cancellations for Piccozone News (news.piccozone.com). We strive to ensure customer satisfaction and handle all refund requests fairly and transparently.
2. Subscription Cancellation
- You may cancel your subscription at any time from your account settings or by contacting our support team.
- Upon cancellation, your subscription will remain active until the end of the current billing period.
- After the billing period ends, your account will be downgraded to the free tier (if available) and premium features will be disabled.
- Cancellation does not automatically entitle you to a refund for the current billing period.
3. Refund Eligibility
Refunds may be granted under the following circumstances:
3.1 Full Refund (within 7 days of purchase)
- If you are not satisfied with the service and request a refund within 7 days of your initial subscription purchase, you are eligible for a full refund.
- This applies only to first-time subscribers. Renewals and upgrades are not eligible for the 7-day full refund.
3.2 Prorated Refund
- For annual subscription plans, if you cancel after 7 days but before the end of the billing period, you may be eligible for a prorated refund for the unused months.
- Prorated refunds are calculated based on the remaining full months in your subscription period.
3.3 Service Outage or Technical Issues
- If the Platform experiences extended downtime (more than 72 consecutive hours) due to issues on our end, you may be eligible for a proportional credit or refund.
- Scheduled maintenance and force majeure events are excluded from this provision.
4. Non-Refundable Cases
Refunds will not be provided in the following cases:
- Monthly subscription cancellations after 7 days from the billing date.
- Accounts suspended or terminated due to violation of our Terms & Conditions.
- Failure to use the Platform or its features during the subscription period.
- Dissatisfaction with features that were clearly described prior to purchase.
- Charges incurred due to third-party services (e.g., domain registration, SMS credits).
- Promotional or discounted subscriptions, unless otherwise stated in the offer terms.
5. How to Request a Refund
To request a refund, follow these steps:
- Send an email to news@piccozone.com with the subject line: "Refund Request".
- Include the following details:
- Your registered email address
- Subscription plan name
- Order/Transaction ID
- Reason for the refund request
- Our team will review your request and respond within 3-5 business days.
6. Refund Processing
- Approved refunds will be processed within 5-10 business days from the date of approval.
- Refunds will be credited to the original payment method used during the purchase.
- The actual time for the refund to reflect in your account depends on your bank or payment provider and may take an additional 5-7 business days.
- Refunds are processed through Razorpay, our payment processing partner.
7. Plan Downgrades
- You may downgrade your subscription plan at any time.
- The downgrade will take effect at the beginning of the next billing cycle.
- No refunds will be issued for the difference between the current and downgraded plan during the active billing period.
- Any features exclusive to the higher plan will be disabled upon the downgrade taking effect.
8. Plan Upgrades
- When upgrading your subscription plan, you will be charged the prorated difference for the remaining billing period.
- Upgraded features will be available immediately after successful payment.
9. Disputes
If you are dissatisfied with our refund decision, you may escalate the matter by writing to us at news@piccozone.com. We will make every reasonable effort to resolve the dispute amicably. If a resolution cannot be reached, the matter shall be governed by the dispute resolution provisions in our Terms & Conditions.
10. Changes to This Policy
We reserve the right to update this Refund & Cancellation Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Platform after any changes constitutes acceptance of the revised policy.
11. Contact Us
For refund-related queries or any other concerns, please reach out to us:
